Thursday, October 28, 2010

Ridiculous customer service

We love our Keurig coffee maker and I have taken to making several cups of decaf coffee during the day when I'm working. I've become very partial to strong decaf -- like French roast or Dark Magic Extra Bold. It's strong/full bodied and yet it's still decaf. The problem with that is, that most retail stores only carry a limited selection of decaf Keurig K-cups and tend to stock mostly lighter blends or flavors like (yuck) hazelnut decaf. So I began ordering decaf K-cups over the web. And I discovered discounts that get the per K-cup price lower too -- lower than using Bed, Bath & Beyond 20% off coupons.

My brother-in-law Ferd (also a Keurig lover) found a good place online,, and he gave me his telephone rep's secret code for a 10% discount (code=deb).

I realized on Tuesday that I was very low on decaf K-cups and remembered when I was sitting at the computer to go out and order some. I placed my order, ordered enough to get free shipping and got my confirmation email at 11:47 am Tuesday.

The coffee arrived Wednesday before noontime. How amazing is that? I thought I was seeing things when I opened the front door and saw the box. Then I thought, maybe John ordered some for me (unlikely but possible). Seriously. Less than 24 hours from pressing Submit Order to delivery.

Ridiculous, isn't it?

1 comment:

Employee No. 3699 said...

I've got a Kuerig too, and am hoping to bring it back to India after my next trip home.